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FAQ

PC America technical support has extended its services to the World Wide Web.  This page contains common technical support issues and a knowledge base where you may post and read questions regarding POS. 

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Contact Info

PC America
One Blue Hill Plaza, Second Floor
PO Box 1546
Pearl River, NY 10965
Voice: 845-920-0800
Fax: 845-920-0880
Toll Free: 1-800-722-6374
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For Tech Support:
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Installing the Epson USB Drivers

Download the USB driver (atd205e.exe) and run the file.
Choose the correct Operating System  

Select the USB driver AND the appropriate printer driver that you are installing for in the list.  Then Click Finish  

Reboot the machine
 

Plug in the printer and it should be recognized as a New USB Device. If it asks to install a driver for this device and brings up a wizard, follow these steps

1) When prompted Choose Display from a list of manufacturers instead of having it try to find the driver itself

2) Click Browse

3) Find the Epson Advanced Printer Driver folder

4) Go to the Setup folder inside there

5) Go to the USB folder inside there.. Then click OK

6) Proceed with the rest of the New Hardware installation wizard.

7) Reboot the computer when prompted.

When the computer comes back online, you have to make sure you have the correct driver (i.e. auto cut driver).

1) Go to Start, then Settings then Printers (This area is in the Control Panel in XP)

2) Add New printer

3) When prompted choose Local Printer

4) When prompted, choose the TMUSB port from the drop down list (the default is LPT1)

5) When you get to the list of Manufacturers, click Have Disk. Find the folder you have installed the TM drivers to (TMDRVE). Choose the correct folder for your operating system and click OK.. Windows XP should use the Win2K folder. You should see all the Epson TM drivers listed

6) Choose the appropriate driver and click Ok

7) Finish the Add Printer wizard. Print a test page to make sure it works.

Done.